PSA Delivery

Fast and Reliable PSA Delivery: What You Need to Know

Getting your PSA birth certificate or other essential documents is easier than ever with PSA online services. Whether you are within the Philippines or living abroad, here is a clear guide to how PSA certificate delivery works.

Delivery Timelines

Once the PSA releases your documents, the PSA online delivery speed depends on your location:

• Metro Manila: Next-day delivery (a day after PSA releases the document)
• Provincial Areas: Within 3 to 8 working days.
• International: Processing is immediate, but shipping time depends on your chosen courier.

Note on delays: While most orders are fast, delays can occur if your record requires manual verification at the PSA archives (adding about 7 days) or due to local lockdowns and unsuccessful delivery attempts.

Nationwide and International Reach

Local: PSAHelpline provides nationwide PSA delivery, though certain remote areas may fall outside standard coverage zones.

International Service: For those ordering a birth certificate online from abroad, the PSA online platform manages the application, digital copy production.

Preparing for Your PSA Certificate Delivery

To ensure a smooth hand-off, you must present a valid ID to the courier. If you won’t be home, we highly recommend assigning an Authorized Person to Receive through our portal immediately after your identity verification.

Accepted Government IDs Include:

• Philippine ID (PhilID)/ePhilID
• Philippine Passport
• Driver’s License
• UMID (SSS or GSIS)
• Postal ID/Voter’s ID
• NBI or Police Clearance
• Senior Citizen or PWD ID
• Student ID (for those 18+ currently enrolled in recognized schools)
• For Foreign Nationals: A foreign passport plus an ACR I-Card or Immigrant Certificate

What Can Be Delivered?

PSA Delivery covers the secure and official delivery of civil registry documents issued by the Philippine Statistics Authority (PSA). Delivered documents include:

• Birth Certificates
• Marriage Certificates
• Death Certificates
• Certificate of No Marriage (CENOMAR)
• Certificate of No Death (CENODEATH)

How to Request PSA Certificates for Delivery

To request your official documents online with delivery, visit PSAHelpline.ph. It's an authorized partner site where you can place your request safely and easily:

• Go to psahelpline.ph
• Select the document type (e.g. Birth Certificate)
• Complete the form with your details
• Make payment using GCash, Credit/Debit Card, or over-the-counter options
• Track your delivery and wait for your document to arrive

How to Track an Order

Requesters can monitor the status of their PSA online delivery through two primary methods:

• Quick Check: By visiting the Check Status page and entering the Order Reference Number.
• Customer Service Portal: By logging into the portal via the “Customer Service” tab for a comprehensive view of the order’s progress.

The PSAHelpline International Service

The PSAHelpline.ph International Service is a specialized PSA online feature designed to help Filipinos living, working, or studying abroad obtain their official civil registry documents without needing to travel back to the Philippines or rely on relatives.

Who can use it?

• Filipinos Abroad: Filipino citizen currently residing outside the Philippines
• Qualified Requesters: The following may order a PSA birth certificate, marriage, or death certificate:
  • The document owner (of legal age)
  • Parents or children (of legal age) of the owner
  • The legal spouse (for Marriage and Death Certificates)
• Document Types Available: Birth, Marriage, Death Certificates, as well as CENOMAR (Certificate of No Marriage) and CENODEATH

Step-by-Step Guide for International Orders

Ordering a birth certificate online from abroad follows a specific 6-step process to ensure the document is securely prepared for global shipping:

1. Place Your Order Online: Visit PSAHelpline.ph and click "Order Now"
2. Select "International": Choose the International option in the PSA certificate delivery section. You will need to verify your email and mobile number via a One-Time Password (OTP)
3. Complete Payment: Pay for the PSA certificate and service fee through online channels like Credit/Debit Card (Visa/Mastercard) or digital wallets.
4. Identity Verification: Complete the mandatory liveness check and upload a clear copy of your valid government-issued ID.
5. View Your E-Certificate: Once processed, a digital copy (e-Certificate) will be available in your secure portal for an advance view of your document.
6. Arrange Courier Pickup: Access the Customer Service Portal to "Schedule Pickup." You must independently book and pay for an international courier and upload their official waybill to the portal to finalize your PSA online delivery.

Benefits to Filipinos Overseas

This service bridges the gap for the millions of Filipinos worldwide by offering:

• Independence: No more asking relatives in the Philippines to handle the application and shipping.
• 24/7 Accessibility: The platform is available anytime, regardless of the time zone you are in.
• Official Authenticity: You receive the same QR-coded, SECPA (Security Paper) documents issued by the Philippine Statistics Authority.
• Global Reach: By allowing users to choose their own international courier, documents can be delivered to almost any country served by major global logistics providers.

Security and Legitimacy

When using PSA online services via PSAHelpline.ph, users are protected by strict government-standard protocols:

• Data Privacy Compliance: The platform is fully compliant with Republic Act No. 10173 (Data Privacy Act of 20212), ensuring your sensitive personal information is encrypted and handled securely.
• Official Partnership: PSAHelpline.ph is an authorized service provider of the Philippine Statistics Authority.
• Identity Verification: The “Liveness Check” and ID upload prevent identity theft, ensuring that documents are only released to the rightful owners or their immediate legal family.
• Secure Handover: Documents are sealed and only released to authorized international couriers once the user provides a valid waybill for their PSA certificate delivery.

The Digital Copy Advantage

One of the most innovative features of the international birth certificate online service is the PSA e-Certificate.

• Immediate Access: Before your physical PSA birth certificate even leaves the Philippines, you can view a digital copy through the secure portal.
• Speed for Digital Submissions: Many institutions now accept verifiable digital copies, allowing you to start visa or school applications while waiting for your PSA online delivery to arrive.
• Electronic Verification: Each e-Certificate includes a QR code that can be scanned to verify its authenticity instantly, providing a high level of trust for both the user and the receiving agency.

Assigning an Authorized Person to Receive Your Order

Can’t be home for your PSA delivery? No problem. PSAHelpline.ph allows you to nominate a trusted representative to receive your PSA birth certificate, marriage, or death certificates on your behalf. This ensures your PSA online order is handled safely even when you are busy.

How to Assign an Authorized Representative

1. Pay for your order: The option to nominate a representative becomes available after payment for your birth certificate online is confirmed.
2. Verify your identity: Complete the identity verification process, which includes a “liveness check” (face scan) and uploading a clear copy of your valid ID.
3. Provide their details: Once verified, log in to the Customer Service portal to finalize the PSA online delivery details. Enter the authorized person’s full name (as it appears on their ID) and their birthday.

Who can be an Authorized Person?

• Age Requirement: They must be at least 18 years old.
• Location: They must be present at the delivery address you registered in your PSA online application.
• ID Requirement: They must have a valid government-issued ID ready to present to the courier to complete the PSA certificate delivery.

Important Reminders for Delivery

1. Who can claim? Either you or your authorized representative can claim the package. Whoever is available at the time of the PSA delivery must present a valid ID to the courier.
2. Timing: It is best to assign your authorized person immediately after your identity is verified. This ensures your PSA online delivery is not delayed if you are suddenly called away.
3. Trust: Always choose a responsible individual, as a PSA birth certificate and other civil registry documents contain sensitive personal information.

Convenient Lifestyle Pickup Options: National Book Store and Robinsons

For those who prefer not to wait for a courier at home, PSA online offers a flexible alternative: personal pickup. Requesters can choose to have their PSA birth certificate, marriage, death, or CENOMAR sent to select retail partners across the Philippines. This ensures a secure PSA certificate delivery that fits into a daily commute or shopping trip.

Strategic Pickup Locations

Requesters can select a convenient branch during the birth certificate online application process. Once the order is paid, the pickup location is locked and cannot be changed.

• National Book Store (NBS): Available at over 25 branches across Metro Manila and nearby provinces (including Pampanga, Nueva Ecija, and Tarlac). Most branches facilitate pickups from 11:00 AM to 6:00 PM daily.
• Robinsons Department Store (RDS): Available at Business Centers nationwide, spanning from Ilocos in the north to Davao and Cotabato in the south. These locations typically offer extended pickup hours from 10:00 AM to 8:00 PM.

The Secure Claim Code System

To modernize PSA online delivery and enhance security, a Claim Code system is now utilized for all new orders. This feature allows for a contactless and highly secure release process.

How to Generate a Claim Code:

1. Identity Verification: After paying for the PSA birth certificate, the requester must log in to the Customer Service portal.
2. Liveness Check: The user completes a quick face scan and uploads a valid government ID.
3. Code Generation: Once verified, a unique 6-digit Claim Code is issued. This code has no expiration and is required to release the document at the store.

Important Pickup Rules

1. Authorized Representatives:: Requesters residing abroad or those unable to visit the store personally can simply share their generated Claim Code with a trusted representative. The store staff will release the document to anyone who presents the correct code.
2. Claim Period:: Documents are held at the chosen NBS or RDS branch for thirty (30) calendar days. If a document is not claimed within this window, it is retrieved for safekeeping, and the requester must contact support to reschedule a pickup.
3. Fees and Payment:: The cost for a PSA birth certificate is Php 335.00, while a CENOMAR is Php 390.00. Payments can be made via PSA online channels like GCash, Maya, or Credit Cards, as well as over-the-counter at 7-Eleven or Bayad Centers.

Requirements Summary Table

Know More About PSA

The Philippine Statistics Authority (PSA) manages all civil registry documents in the Philippines. For official programs, census data, and public records, refer to their government website:

• Visit psa.gov.ph
• Request documents via psahelpline.ph